Pharmacy context
This pharmacy is on a petrol station forecourt on a busy road close to Blackburn town centre. It is open extended hours seven days a week. The pharmacy’s main focus is to dispense NHS prescriptions, including some medicines in multi-compartment compliance packs. It delivers people’s medicines to their homes. The pharmacy provides a substance misuse service, including supervising some people’s medicine doses. It sells over-the-counter medicines and provides advice to people about minor ailments. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed. The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks with the services it provides. It has robust processes for safely managing the purchase and sale of over-the-counter medicines liable for misuse. The pharmacy keeps people’s private information secure and mostly makes the records it must by law. Pharmacy team members learn from mistakes they make and work together to prevent similar mistakes in the future. They understand their role in helping protect vulnerable people and children.
Principle 2. Staff
Pharmacy team members have the qualifications and skills to help provide the pharmacy’s services safely. And they work well together to manage the workload. They complete relevant ongoing training to keep their knowledge up to date. And they feel comfortable to discuss ideas and share concerns to help improve the pharmacy’s services.
Principle 3. Premises
The pharmacy is suitably clean, hygienic and properly maintained. It has enough space for the team to provide the pharmacy’s services safely. It has adequate facilities for the team to have private conversations with people.
Principle 4. Services, including medicines management
People access the pharmacy’s services easily. And the pharmacy suitably manages its services to deliver them safely and effectively. The pharmacy has good safeguards in place to monitor the purchase and sale of some of its higher risk medicines. It mostly stores the medicines it uses for dispensing appropriately. And it has robust processes for the team to follow to effectively manage medicine safety alerts.
Principle 5. Equipment and facilities
The pharmacy has most of the equipment it needs for the services it provides. And the pharmacy uses its equipment in ways that protect people’s private information.
Pharmacy details
Blackburn Service Station
Whalley Banks
BLACKBURN
BB21NT
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |