Pharmacy context
The pharmacy has a distance
selling contract with the NHS and dispenses prescriptions, mostly delivering
them to people in the local area. It has a website which supports this part of
the business (https://121pharmacy.co.uk). The pharmacy also sells
over-the-counter (OTC) medicines through
third party sellers such as eBay and Amazon. It was inspected during the
COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy doesn’t manage all the risks associated with its services, including sales of medicines online. Its written procedures do not cover all aspects of its services. And it doesn’t keep good records about medicine sales, making it harder for the pharmacy to monitor and review how this service is working. So, some people may be able to purchase medicines which are not suitable for them. However, the pharmacy’s dispensing process is managed well.
Principle 2. Staff
The pharmacy has enough
team members to provide its services, and they work effectively together and
are supportive of one another. They have the appropriate skills, qualifications
and training to deliver services safely and effectively. A more formal approach to
ongoing training and review may help to identify and support any learning needs.
Principle 3. Premises
The premises are clean and
provide a safe, secure and professional environment for people to receive
healthcare. The pharmacy has adequate security. The pharmacy’s own website displays all the
necessary information for people. But it is harder for the pharmacy to maintain all the same information
on sites operated by third parties.
Principle 4. Services, including medicines management
The pharmacy’s systems for
monitoring some over-the-counter medicines sales are not robust, meaning that
some people may be able to obtain medicines which are not suitable for them. The
changes put in place immediately after the inspection should help to reduce the
risks of this happening. But opportunities to counsel people may still be
missed. The pharmacy gets its medicines from reputable
sources. And the pharmacy team manages and delivers the dispensing process
safely.
Principle 5. Equipment and facilities
The pharmacy has the right
equipment for its services. It makes sure its equipment is safe to use.
Pharmacy details
Unit 1 Caxton Park
Caxton Road
Elms Farm Industrial Estate
Bedford
MK410TY
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.