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Pharmacy inspections

Inspection reports and learning from inspections

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121 Pharmacy (9011211)

Inspection outcome: Standards met

Last inspection: 08/09/2021

Pharmacy context

The pharmacy is on an industrial estate in a building containing another business owned by the same owners. The pharmacy itself is the ground floor in the building. It offers an NHS dispensing service at a distance as well as dispensing private prescriptions and selling some over-the-counter medicines online. This inspection was undertaken during the COVID​-19 pandemic. 

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team work to professional standards and identify and manage risks effectively. They record mistakes they make during the dispensing process. And they try to learn from these to avoid problems being repeated. The pharmacy generally keeps its records up to date and these show that it is providing safe services. Its team members understand how they can help to protect the welfare of vulnerable people. And the pharmacy team members keep people's private information safe. 

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. 

Principle 3. Premises

Standards met

The premises are clean and provide a safe, secure and professional environment for people to receive healthcare. The pharmacy has adequate security. The pharmacy's own website displays all the necessary information for people. But it is harder for the pharmacy to maintain all the same information on sites operated by third parties.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy delivers its services in a safe and effective manner and it gets its medicines from reputable sources. The pharmacy no longer sells medicines over the internet which are liable to abuse. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for its services. It makes sure its equipment is safe to use.

Pharmacy details

Unit 1 Caxton Park
Caxton Road
Elms Farm Industrial Estate

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards