Medicall (9012545) - Improvement action plan

Standard not met	Reason	Action being taken by the Pharmacy	By when	Notification By Pharmacy Improvements Made
1.5	The pharmacy cannot demonstrate that it had appropriate indemnity insurance in place from the day it opened until the day of the inspection. So, people using the pharmacy’s services might not have been adequately covered during this period.	Appropriate indemnity insurance has been purchased from the same insurer the same day the fault was identified. Evidence has been provided to the relevant inspector. To ensure a similar issue is not repeated the pharmacy aims to put in place a checklist to ensure any legal and clinical requirements for any services, private or NHS, are completed before the service goes live	30/04/2025	23/04/2025
4.2	The pharmacy does not have robust audit trails for its home delivery service. This is not in line with its written procedures and may make it harder for the team to deal with any queries or problems that arise.	Prescriptions will now be identified on a sheet of all deliveries along with the date they are to be delivered. Any prescriptions received by a patient representative will have both name and signature added onto the sheet and if needed will be added to the patient medication record to maintain a further audit trail. For CD prescriptions a separate signature sheet will also be provided to maintain a separate audit trail	30/04/2025	23/04/2025

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