| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.5 | The pharmacy cannot demonstrate that it has appropriate indemnity insurance to cover its services. |
Arrangement has been made to put Indemnity insurance in place. |
20/05/2025 | 26/02/2025 |
| 1.1 | The pharmacy has a risk assessment in place for the sale and supply of medicines online, and it generally only supplies these in small volumes. However it has not considered the potential risks for each individual medicine that is provided at a distance. This may make it harder for the pharmacy to identify and mitigate any particular risks associated with the sale of the individual medicines. |
Individual risk assessments will be put in place for each medication being sold with potential for misuse. |
20/05/2025 | 20/05/2025 |
| 4.2 | The pharmacy does some identification checks for people accessing its services but these are not comprehensive. And it relies on the third-party site is works with to do part of the checks. So, it may be harder for the pharmacy to check the identity of people using the service and take necessary action where people are ordering more frequently than clinically required. The GPhC guidance for registered pharmacies providing pharmacy services at a distance including on the internet was updated after the inspection. The pharmacy must ensure that it complies with the updated guidance. |
Currently we check ID for repeat purchases but we can also do for single purchases. We will have an SOP for ID checks - the process will be to request customer for either a copy of their passport or driving license this will confirm DOB and age - if this isn't provided the purchase will be cancelled. This is checked against the order details and also NHS number checker confirming the details sent have an NHS record. If an NHS number cannot be found the customer will be contacted. Database will be used to check for multiple orders to the same address and use multiple accounts for the same address. |
20/05/2025 | 27/05/2025 |
Pharmacy inspections
Inspection reports and learning from inspections