Pharmacy Direct (9012274) - Improvement action plan

The pharmacy does not keep up to date with recording its mistakes. Written operating procedures are not present in the pharmacy for the team members to refer to.

We have re-trained all staff on the necessity to make a written record of all dispensing records and near misses. On the day of the visit the pharmacy SOP folder was not available at the pharmacy as it had been take home by a member of staff to study and had not been returned in a timely manner. We have again re-iterated that the Pharmacy SOP's must not be removed from the premises.

The Pharmacy SOP folder was returned to the pharmacy immediately.

The procedure for the recording near misses and dispensing errors is clearly laid out in our SOP folder and the process is being implemented. We recently relocated to these new premises and have had a few issues settling in but these have all now been resolved.