Vision Pharmacy (9011816) - Improvement action plan

The pharmacy doesn’t adequately identify and manage all the risks associated with the services it provides. It does not record or learn from dispensing errors that it makes.

WE ALREADY HAD PROCEDURES IN PLACE FOR INCIDENT REPORTING AND NEAR MISSES, WE NOW HAVE GONE THROUGH A REFRESHER TRAINING ON THE 21ST NOVEMBER 2022 WHERE WE COVERED WITH ALL THE STAFF HOW TO RECORD NEAR MISSES AND ALSO HOW TO RECORD DISPENSING INCIDENTS. WE ALSO EMPHASISED THAT WE CAN ALSO LEARN FROM THESE RECORDS, JUST TO CONFIRM THIS IS ALL IN PLACE NOW.

WE NOW HAVE SOP SPECIFICALLY FOR MULTI COMPARTMENT COMPLIANCE PACKS (BIODOSE), ALL STAF HAVE READ AND SIGNED TO REDUCE ANY RISKS. PLEASE SEE ATTACHED.

The pharmacy doesn't have a system to receive drug alerts. This means it cannot be certain that its medicines or devices are safe for people to use.

THE SYSTEM WAS IN PLACE BUT NOW ALL STAFF HAVE BEEN TRAINED ON 21 NOVEMBER 2022, WE ARE NOW ON PHARMSMART THIS MAKES RECORD KEEPING FOR DRUG ALERTS MORE CONCISE AND CAN EASILY BE RETRIEVED AND ACTIONED ON A REGULAR BASIS