Goodwill Pharmacy (9011624) - Improvement action plan

The pharmacy doesn’t adequately manage risks with all its services. The pharmacy supplies Schedule 2 controlled drugs against prescriptions which are not legally valid. Consultation notes for the prescribing and aesthetic services lack basic information. The pharmacy’s prescribing policy does not cover all the prescribing services and the pharmacy has not conducted any risk assessments for its prescribing and aesthetic services.

Risk Management for Services
Risk management will be implemented as directed by NPA and RPS.
RPS English Competency Framework 3.pdf (rpharms.com).
CD Schedule 2:
Only FP10CD forms will be received and submitted monthly as advised by our CD officer.
No other controlled drug prescriptions will be accepted by Goodwill (FP10 forms will not be received).
Goodwill will NOT encourage acceptance or dispensing of CD prescriptions moving forward.
Consultation Notes:
Details of consultation have been improved and applications are being used (ePMR) to ensure that key details for every patient is noted and stored electronically. A similar system is being used to store appropriate details for aesthetics clients too.
Risk Management for Aesthetics:
Different assessments are carried out and now recorded (general assessment, medical assessment, psychiatric assessment). This information is managed electronically.

The pharmacy does not appropriately maintain all its records including its controlled drug and private prescription records.

Maintaining Records: Records are up to date and entered into the appropriate record in a timely manner as per the MEP.