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Pharmacy inspections

Inspection reports and learning from inspections

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Wellbeing pharmacy HUB (9011409) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy is unable to provide assurances that its services are managed safely and effectively. Its standard operating procedures are not readily available. Its controlled drugs are not stored in line with statutory requirements. And people's private information is not safeguarded against unauthorised access.

The HUB will be only accessible to the
authorised personnel only. The door has code
lock. The door will be kept locked during the
absence of any staff member in the working
hours. ( Which is highly unlikely as there is
one person present at all time in the
pharmacy). The controlled drugs are locked in the CD cabinet and the keys will be kept with
authorised person only.

18/03/2022 08/04/2022
1.6

The pharmacy does not maintain its Responsible Pharmacist record as required by law.

The responsible pharmacist log file is now
downloaded to the pharmacy computer to be
completed during working hours.

18/03/2022 08/04/2022
1.3

The pharmacy team members do not understand what they can and cannot do in the absence of a pharmacist.

The staff member has been briefed their
duties and actions which they should not take
in the absence of a pharmacist. Rest assured
there will be a pharmacist always accessible
during the working hours of the HUB when
required.

18/03/2022 08/04/2022
4.2

The pharmacy is unable to provide assurances that its services are managed and delivered safely and effectively. Medicines are sent out for delivery in the absence of a responsible pharmacist.

There will be always a pharmacist accessible
due to our head office been at the first floor in
the same building. MR and YT are always present in the
head office. So when the delivery driver is due
to pick up and the pharmacist is not present
in the HUB, they can be easily called upon
from the first floor to supervise the
transaction.

18/03/2022 08/04/2022
4.3

The pharmacy does not store all its medicines in accordance with safe custody requirements.

The pharmacy door will be closed during nonworking hours with a coded lock do

18/03/2022 08/04/2022