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Pharmacy inspections

Inspection reports and learning from inspections

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Windmill Late Night Pharmacy (1115367) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.2

The pharmacy lacks systems to review and manage the safety and quality of services it provides.

All SOPs to be updated to NPA templates
CD balance checks to be conducted monthly as a minimum
Practice leaflet to be upgraded and copies to be available at front counter

12/09/2019 29/09/2019
3.1

The pharmacy premises are cluttered, untidy and inadequately maintained for the safe provision of pharmacy services.

Excess stock to be alphabetically assigned to additional shelves
Delivered stock to be shelved same day to avoid cluttering of benches
Stock take to be performed before additional ordering to prevent duplication of stock influx
Extra/old equipment (e.g. printers) to be removed from pharmacy
Reduction of number of bins to reduce floor clutter
All extra non-confidential paperwork (e.g. old invoices) to be removed to secure storage

12/09/2019 29/09/2019
3.3

The premises are not maintained to a level of hygiene appropriate for the provision of pharmacy services. The uncleanliness of work areas is such that it may represent a risk of contamination to medicines, medical devices or equipment.

Toilet area to be cleaned and repaired
Additional staff to be recruited for premises maintenance

12/09/2019 29/09/2019
3.5

The pharmacy has insufficient lighting for its staff to be able to work safely.

Non-functioning lighting in dispensary and toilet area to be repaired or replaced

12/09/2019 29/09/2019
4.3

Medicines and medical devices are not stored tidily or in an organised fashion. This could increase the risk of dispensing errors.

Stock shelves to be reorganised to segregate additional stock from readily usable stock
Shelves to be reassigned to reflect functionality
Reorganisation of bench space to clear baskets etc. to maintain as much free space as possible

12/09/2019 29/09/2019
5.2

The pharmacy's measuring equipment is unclean and not fit for purpose.

Replacement of all plastic measuring cylinders with glass ones

All medicine bottles to be capped or covered

17/07/2019 29/09/2019