M W Phillips Chemists (1103783) - Improvement action plan

The pharmacy's controlled drug and private prescription records are not maintained in line with requirements.

1.6 The pharmacy's controlled drug and private prescription records are not maintained in line with requirements. The pharmacist has be made aware of their legal responsibility to maintain accurate records in a timely manner. To help achieve this it is recommend they review the following documents to ensure their knowledge appropriate: cppe e-learning “controlled drugs – striking a balance", MEP 43 Sections related to controlled drug validity and regulation and NICE guidance – “Controlled drugs: safe use and management”. In relation to the private prescriptions register it has been recommended that the pharmacist review “The Human Medicines Regulations 2012 schedule 23 – Particulars in Pharmacy Records", also to help relieve work load the pharmacist has been shown, by the deputy superintendent, how to maintain an electronic record via the pmr RxWeb. They are to allocate time at the end of the day to ensure the register is up to date during which other duties will be delayed. Previous outstanding records have been brought up to date. 10 working days from receipt of the finalised report

The pharmacy's staffing profile especially during university's term time does not provide assurances that services can be delivered effectively. The pharmacy manager is unable to leave the dispensary to deliver other services or complete his routine tasks such as record keeping in a timely manner.

To ensure staffing levels are appropriate for efficient work management, floating staff will be made available to the pharmacy should they request assistance. This will help ensure the pharmacy is fully supported and able to maintain good practise standards. Services which can be deferred will be appointed to days where extra staffing is available if necessary.