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Pharmacy inspections

Inspection reports and learning from inspections

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Whiteladies Pharmacy (1103304) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy does not identify and manage risk appropriately. The pharmacy team do not routinely record near miss mistakes.

- Reintroduce near miss mistakes log sheets

- Notify all locum colleagues on duty -Review sheets monthly for mistake patterns, and do a root cause analysis -Implement changes on medicines involved

12/12/2024 27/11/2024
1.2

The pharmacy team did not have adequate processes in place to monitor the safety and quality of their services.

- Reintroduce near miss mistakes log sheets

- Notify all locum colleagues on duty -Review sheets monthly for mistake patterns, and do a root cause analysis -Implement changes on medicines involved

- Review latest SOP to reflect current practice

- Ensure the current PGDs are up to date

12/12/2024 27/11/2024
1.6

The pharmacy team do not keep and adequately maintain all of the records necessary for the safe provision of pharmacy services.

-Ensure CD balance checked monthly (alongside end of month procedure)

-All RPs must sign in, display notice and sign out when leaving/cease responsibility

-Cold chain SOP. Medicine fridge temperature must be maintained at all times – control high traffic usage, activate alarm if temperature breached

-Private and specials prescription records must include prescriber’s name and address

12/12/2024 27/11/2024
2.2

The pharmacy team have staff members who were not appropriately trained and not on an accredited training course.

-New staff members who complete 3 months probationary period, must/will be enrolled on Buttercups accredited courses immediately

12/12/2024 27/11/2024