Whiteladies Pharmacy (1103304)

Inspection summary findings

Principle 1. Governance

The pharmacy does not have satisfactory written procedures for its services to help make sure the team works safely. Pharmacy team members do not have up-to-date procedures in place to record and review mistakes when they happen. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to help improve services. It manages and protects people’s confidential information, and it tells people how their private information will be used. The pharmacy has appropriate insurance to protect people when things do go wrong.

Principle 2. Staff

The pharmacy's team members do not have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members appear to work well together. They are comfortable about providing feedback and raising concerns to the superintendent pharmacist.

Principle 3. Premises

The pharmacy provides a safe and appropriate environment for the provision of pharmacy services. The pharmacy team protects people’s private information, and the pharmacy is secure and protected from unauthorised access.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible, effectively managed and delivered safely. The pharmacy team helps people manage their high-risk medicines well. The pharmacy obtains, stores and manages medicines safely and ensures that all of the medicines it supplies are fit for purpose. The pharmacy team takes appropriate action where a medicine is not fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has access to the appropriate equipment and facilities needed to provide the services it offers. It uses these in a way that helps protect patient confidentiality and dignity.