Portway Pharmacy (1102845) - Improvement action plan

Standard not met	Reason	Action being taken by the Pharmacy	By when	Notification By Pharmacy Improvements Made
1.1	The pharmacy does not adequately identify and manage the risks associated with its services. Written procedures are not followed, and the risks associated with new services are not suitably assessed in advance. This could impact on the safe provision of services.	Updated SOPs will be reviewed and signed by all the staffs. All new services SOPs/PGDs will be printed and signed by the pharmacist. All risks associated with new services will be assessed in advance and a system will be put in place.	13/11/2020	13/11/2020
1.6	There are inconsistencies in some of the pharmacy's records, which could make it hard for team members to explain what happened in the event of a query.	Near miss will be recorded. All alerts will be printed and signed by the pharmacist to show it has been actioned. Pharmacy records will be reviewed and changes will be made to ensure better maintenance. Staff training	13/11/2020	13/11/2020

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