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Pharmacy inspections

Inspection reports and learning from inspections

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Healthxchange Pharmacy UK Limited (1097264) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.6

The pharmacy does not keep appropriate records for all of its services. It cannot produce private prescriptions records for its aesthetics service. And records for supplies of unlicensed medicines do not provide a clear audit trail from source to supply.

With immediate effect:
Draft Private Prescription register has been forwarded to our Development Team.
This will be incorporated within our e-Pharmacy Platform.
It will allow us to historically trace all prescription records in a register form.
An unlicensed medicines register will also be incorporated within this to include batch and expiry date information. This will cross reference vs patient details at the point of dispensing. In the meantime, all hard copies in relation to the supply of Unlicensed Medicines will be kept.

19/09/2023 03/10/2023
4.2

The pharmacy does not always make sure prescriptions contain the correct details before supplying aesthetic products. And pharmacists do not have easy access to information needed to make effective clinical assessments when dispensing aesthetic prescriptions.

With immediate effect:
A statement will be incorporated into the e-Pharmacy platform as a further control prior to the prescriber e-signing a prescription.

The address and DOB will be made mandatory fields on the prescription form prior to e-signing by the prescriber.

Pharmacists on site will be able to access a person's prescription medication record.

The Pharmacist will then be able to carry out further clinical checks if required in line with their own professional responsibilities.

An additional clinical audit will be completed as part of our Pharmacy KPI’s.

19/09/2023 03/10/2023