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Pharmacy inspections

Inspection reports and learning from inspections

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Healthxchange Pharmacy UK Limited (1097264)

Inspection outcome: Standards met

Last inspection: 07/03/2024

Pharmacy context

This pharmacy is located in central London. The pharmacy specialises in supplying aesthetics and skincare products. It primarily dispenses private aesthetic prescriptions for people living in the UK. The aesthetic service is accessed via the pharmacy's website The pharmacy sells a small range of over-the-counter medicines and dispenses a very small number of NHS prescriptions. The pharmacy has a wholesale dealer's license enabling it to supply aesthetic products as stock. This activity is regulated by the Medicines and Healthcare products Regulatory Agency and so outside the scope of this inspection.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally identifies and manages the risks associated with its services in an effective manner. It keeps the records it needs to by law and takes the necessary steps to keep people’s information safe. Its team members make a record of mistakes that happen so that they can learn from them. And they make some additional checks when dispensing prescriptions for aesthetic products to help make sure the supplies are legally valid. Members of the team are aware of how to keep vulnerable people safe. 

Principle 2. Staff

Standards met

The pharmacy has enough team members to safely manage the workload and the services that it provides. Members of the team have the right qualifications for their roles, they feel well supported by their colleagues and managers, and can raise concerns.

Principle 3. Premises

Standards met

The pharmacy provides a safe, secure, and professional environment for the provision of its services. The website contains useful information about the aesthetic service and the pharmacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible and suitably managed. It obtains its medicines from licensed suppliers and stores them appropriately. And it carries out checks to make sure they are safe to people to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment that it needs to provide its services. And it uses it in a way to protect people’s private information. 

Pharmacy details

79 Great Portland Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards