Inspection outcome: Standards met
Last inspection: 07/03/2024
Pharmacy context
This pharmacy is located in central London. The pharmacy specialises in supplying aesthetics and skincare
products. It primarily dispenses private aesthetic prescriptions for people
living in the UK. The aesthetic service is accessed via the pharmacy's
website www.healthxchange.com. The pharmacy sells a small range of
over-the-counter medicines and dispenses a very small number of NHS
prescriptions. The pharmacy has a wholesale dealer's license enabling it to supply
aesthetic products as stock. This activity is regulated by the Medicines and
Healthcare products Regulatory Agency and so outside the scope of this
inspection.
Inspection summary findings
Principle 1. Governance
The pharmacy generally
identifies and manages the risks associated with its services in an effective
manner. It keeps the records it needs to by law and takes the necessary steps
to keep people’s information safe. Its team members make a record of mistakes
that happen so that they can learn from them. And they make some additional
checks when dispensing prescriptions for aesthetic products to help make sure
the supplies are legally valid. Members of the team are aware of how to keep
vulnerable people safe.
Principle 2. Staff
The pharmacy has enough
team members to safely manage the workload and the services that it provides.
Members of the team have the right qualifications for their roles, they feel
well supported by their colleagues and managers, and can raise concerns.
Principle 3. Premises
The pharmacy provides a
safe, secure, and professional environment for the provision of its services.
The website contains useful information about the aesthetic service and the
pharmacy.
Principle 4. Services, including medicines management
The pharmacy’s services are
accessible and suitably managed. It obtains its medicines from licensed
suppliers and stores them appropriately. And it carries out checks to make sure
they are safe to people to use.
Principle 5. Equipment and facilities
The pharmacy has the
appropriate equipment that it needs to provide its services. And it uses it in
a way to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |