| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 2.2 | The pharmacy is not meeting the GPhC's minimum training requirements for the team as some members of the pharmacy team have been working at the pharmacy for longer than three months and are undertaking tasks without being enrolled on accredited training appropriate for this |
The Superintendent Pharmacist initiated the action plan for the staff to undertake regular training for all the staff involved in day to day affairs of the pharmacy. We started training the staff straight away on Virtual Outcomes as suggested by the Inspector. The training certificated obtained through Virtual Outcomes has been filed for inspection. |
17/02/2020 | 24/01/2020 |
| 4.2 | There is evidence that pharmacy services are provided in a way that puts people's safety at risk. Medicines are being supplied unlawfully inside compliance aids with inappropriate instructions on generated labels, or appropriate warning labels and patient information leaflets. The type of compliance aid being used for some people also makes the process unsafe and unclear for people about how they should take their medicines. And, the pharmacy has no processes in place to ensure the safety of people prescribed higher-risk medicines |
We straight away started implementing the recommendations made by the inspector. We are supplying the leaflets along with compliance aids. We made changes to the way we label the compliance aids to reflect the relevant warning instructions on them. We are taking actions to retrain all the staff regarding high-risk medicines starting from labelling through dispensing and handing out. We are displaying a list of high-risk medicine by every system to remind them to alert the pharmacist. We are also training them to alert the pharmacist at the time of handing out. We informed all our pharmacist as well to keep an eye an alert label while checking the prescription. We are giving the descriptions of the medicines within the compliance aid to facilitate identification by other healthcare professionals. |
17/02/2020 | 24/01/2020 |
| 4.3 | The safety of medicines is compromised by inadequate management arrangements. Stock medicines are not appropriately packaged or labelled and several medicines have been de-blistered and removed from their outer packaging, the pharmacy has then stored them loose or placed them back inside the original packaging as loose tablets |
We went through all the sections of the pharmacy and disposed all those packs that doesn’t contain the expiry date and batch number information. In fact the RP on duty took the action straight away at the time of inspection. We instructed all the dispensers not to store any medicines out of the original boxes and to put expiry date and batch number if needed to be stored in other containers. We have had a mock inspection |
17/02/2020 | 24/01/2020 |
Pharmacy inspections
Inspection reports and learning from inspections