This website uses cookies to help you make the most of your visit.
By continuing to browse without changing your settings, you agree to our use of cookies.
Give me more information
x
-->

Pharmacy inspections

Inspection reports and learning from inspections

Skip to Content (Press Enter)

Telephone House Pharmacy (1095341)

Inspection outcome: Standards not all met

Last inspection: 12/03/2026

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Improvement action plan

 

Pharmacy context

This is a community pharmacy located next to a doctor’s surgery on a high street in central Southampton. The pharmacy dispenses NHS and private prescriptions. And its team members sell over‐the‐counter medicines and provide advice. The pharmacy offers services which include Pharmacy First, New Medicine Service (NMS) and Blood Pressure Case-Finding. The pharmacy also offers a contraceptive service and a flu vaccination service. This was a full reinspection following an inspection in July 2025 where the pharmacy did not meet Standard 1.6. The pharmacy has since started ensuring records for some medicines are maintained appropriately.

Inspection summary findings

Principle 1. Governance

Standards not all met

Principle 2. Staff

Standards not all met

Principle 3. Premises

Standards met

Principle 4. Services, including medicines management

Standards not all met

Principle 5. Equipment and facilities

Standards not all met

Pharmacy details

Next to Surgery
71 High Street
Southampton
SO14 2NW
UK

Find nearby pharmacies

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.