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Pharmacy inspections

Inspection reports and learning from inspections

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Telephone House Pharmacy (1095341)

Inspection outcome: Standards met

Last inspection: 14/09/2020

Pharmacy context

This is a community pharmacy located next to a GP surgery in Southampton. The pharmacy dispenses NHS and private prescriptions. It sells a range of over-the-counter (OTC) medicines, provides advice and delivers medicines. And it usually offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), seasonal flu as well as travel vaccinations. The pharmacy also provides multi-compartment compliance packs to people in their own homes if they find it difficult to manage their medicines. This inspection was undertaken during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages the risks associated with its services. This includes the risks from COVID-19. And this helps people to safely use the pharmacy’s services during the pandemic. The pharmacy’s team members handle their mistakes responsibly. They record them and seek to learn from them. The pharmacy protects people's private information appropriately. And the pharmacy’s team members understand how to protect the welfare of vulnerable people. But the pharmacy doesn’t always maintain some of its records as it should. This could mean that its team may not have enough information available if problems or queries arise in the future.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload appropriately. Team members have completed the required training for their roles or are enrolled onto suitable training courses. And the pharmacy provides them with resources to complete their ongoing training. This helps keep the team’s knowledge and skills up to date.

Principle 3. Premises

Standards met

The pharmacy’s premises are suitable to deliver healthcare services safely and effectively. The pharmacy has introduced measures to help reduce the spread of COVID-19 inside its premises. Its team members keep the pharmacy clean. And it has a separate space where confidential conversations or services can take place.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely. It has appropriate records in place. This helps it to deliver and manage its services effectively. People with different needs can easily access the pharmacy’s services. The pharmacy sources, stores and manages its medicines appropriately. And its team members identify people with higher-risk medicines so that they can take their medicines correctly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. Its equipment is clean and suitable for its purpose.

Pharmacy details

Next to Surgery
71 High Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards