| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy does not always assess the risks associated with new services that it provides. It recently launched a new website for the sale of medicines, but it does not have any risk assessments for its website service to demonstrate how it assessed the risks, and mitigated them, when selling medicines online. And it does not have any written procedures for the website service for its team members to read or refer to. So, they may not always understand the correct way to operate the website service and process orders in a safe manner. |
Conduct a full risk assessment for the website service, ensuring compliance with GPhC and MHRA guidelines. Develop and implement standard operating procedures (SOPs) for online medicine sales. Train all team members on the SOPs and require them to sign them as read and understood. Establish a monitoring system to regularly review and update the risk assessment and SOPs as needed. |
01/04/2025 | 07/04/2025 |
| 4.2 | The pharmacy does not have a process to adequately check the identification, or age, of people accessing its website to purchase medicines at a distance. It also does not have a defined process to identify inappropriate requests such as multiple orders from the same person or people ordering medicines too frequently. |
Implement an ID and age verification system for all online sales of restricted medicines. Introduce an automated system to flag repeat or suspicious orders for pharmacist review. Update website functionality to require proof of age where necessary. Conduct a review to ensure website compliance with MHRA and GPhC guidelines on online sales. |
01/04/2025 | 07/04/2025 |
| 4.3 | The pharmacy does not manage its stock medicines safely and effectively. Some medicines are not stored in safe manner which prevents unauthorised access. And it does not have effective processes to check the expiry dates of its stock medicines to make sure they are safe to supply. Some medicines are stored outside of their original packs making it difficult to identify the medicine or batch which would be problematic in the event of a safety recall. |
Conduct a full stock audit to ensure compliance with secure storage requirements. Implement a structured expiry date check system with regular documentation. Train all pharmacy staff on stock management and proper storage procedures. Ensure controlled drugs and prescription-only medicines are securely stored at all times. |
01/04/2025 | 07/04/2025 |
Pharmacy inspections
Inspection reports and learning from inspections