The Wimpole Pharmacy (1088134) - Improvement action plan

The pharmacy does not always seek sufficient assurances that medical prescribers issuing prescriptions for aesthetics products have completed a physical examination of the person receiving the treatment. And it does not always check to make sure that prescription supplies of aesthetic products are being requested and used appropriately. This means people could receive treatments that are not appropriate.

1. The pharmacy will ensure prescribers declare explicitly on each prescription that a physical examination has taken place
2. Two clear and separate date entry points will appear on each prescription that indicate consultation and prescription date.
3. The pharmacy will no longer facilitate any prescribing through its website. This whole category and section will be closed by our IT team
4. All prescriptions generated by the third party website will be double checked for the patient/ prescriber name, this should never be the same (This is already in place for prescriptions that come through the pharmacy's own website and we have documented interventions already). The third party portal allows us the pharmacy to check the user’s details and so the Pharmacist can contact them and make additional checks.