| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy does not adequately manage all risks. This includes untidy medicines storage, and using emergency procedures that are out of date. |
Stock All stock areas tidied and organised Positioning of similar sounding/look alike medicines reviewed and, if necessary, highlighted with ‘select with care’ stickers. Brief all pharmacy team members on the importance of using the ‘pack scan’ function to avoid selection errors Positioning/organisation of stock to be reviewed whenever stock is being date checked. Team re-briefed on Boots Model Day procedures and stock storage requirements Controlled drug running balances Running balances of controlled drugs will be completed as per SOP requirements Emergency procedures Updated Business Continuity Plan available in the emergency bag and on the store notice board
Responsible Pharmacist (RP) Brief team on requirements for RP advanced declarations Returned medicines Retrain team members on the SOP for the receipt of patient returned medicines, including Controlled Drugs. Confirm and record understanding and compliance on the training log |
27/05/2021 | 14/06/2021 |
| 2.1 | The pharmacy deploys team members in such a way that for periods of time there are not enough suitably qualified and skilled team members to provide its services safely and effectively. |
Resource Weekly review of team members skill mix and staff planning to support workload requirements Training Schedule regular training time for all pharmacy colleagues All colleagues will be given the option to plan in time to work alongside a Columbus expert to support their competence and confidence in using this new system Workload Arrange meeting to discuss lack of access to prescribers and delay in issuing repeat prescriptions, alongside other external factors affecting pharmacy workload, with practice pharmacist/NHS Lothian representative |
27/05/2021 | 14/06/2021 |
| 4.3 | The pharmacy does not always manage its medicines appropriately, including ordering, storage and disposal arrangements. |
Stock Controlled Drug patient returns will be destroyed monthly, or more frequently if required All medicines are stored within a manufacturer’s original pack or dispensing box with batch number and expiry date present |
27/05/2021 | 14/06/2021 |
Pharmacy inspections
Inspection reports and learning from inspections