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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1042766)

Inspection outcome: Standards met

Last inspection: 01/12/2021

Pharmacy context

This is a community pharmacy on the main road of Musselburgh, a small town close to Edinburgh. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it supplies medicines to people living in care homes. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. The pharmacy was inspected during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages risks associated with its services well. The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. They record and review their mistakes to learn from them and make effective changes to avoid the same mistakes happening again. The pharmacy encourages and uses people’s feedback well to improve its services. It keeps all the records it needs to by law, and it keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough qualified and experienced team members to safely provide its service. They are trained and competent for their roles and the services they provide. The pharmacy has a strong culture of effective training and development. And it supports team members with protected time for training during the working day. Team members make decisions within their competence. And they use their professional judgement to ensure the pharmacy delivers its services safely and put people’s health and wellbeing first. Team members make suggestions and raise concerns to help provide the best service possible.

Principle 3. Premises

Standards met

The spacious pharmacy premises are safe and clean and suitable for the pharmacy’s services. The pharmacy has suitable facilities for people to have conversations with team members in private. The pharmacy team members respect and manage people’s confidentiality. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

Standards met

The pharmacy helps people to access its services which it provides safely and effectively. Pharmacy team members follow written processes relevant to the services they provide. They support people by providing them with information, and suitable advice to help them use their medicines. And they support care home teams by providing them with additional training and advice to help them administer medicines safely. The pharmacy obtains medicines from reliable sources and stores them properly. It manages stock levels carefully ensuring it has the appropriate amount of medicines in stock. Team members know what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to deliver its services. And it looks after this equipment to ensure it works.

Pharmacy details

164 High Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards