Westwood Square Pharmacy (1042251) - Improvement action plan

The pharmacy does not have a system in place to learn from things that go wrong. It does not support the pharmacy team to record errors. And it does not support them to learn from their mistakes. This means that it does not routinely assess the safety and quality of services provided.

• I plan to undertake more stringent measures to review and minimise errors. Following my inspection, I have instructed staff members to record ALL near misses in the log book provided. Whilst all dispensing errors are recorded accordingly, I plan to review all errors submitted and to discuss areas or concern/improvement with my staff on a monthly basis as a form of audit and peer discussion

• I will review all SOP’S and update as necessary and will have all them signed so that all records are kept up to date.

• I plan to devise a SOP for Patient complaints and make this template available to read for all staff so that any complaint which inadvertently arises is dealt with properly in respect to GDPR rules.

•I plan to display a PRIVATE POLICY NOTICE available for public display in the Pharmacy which highlights the importance of Data Protection including patient confidentiality and any issues of concern and complaints.

• I will maintain regular contact with the local Healthboard and if necessary, request any new SOP that has been generated in respect to the prescribing of Trimethoprim in uncomplicated UTI’S so that my records are reviewed and updated.

• I will liaise with Community Pharmacy Scotland and request information on PVG and become registered. Furthermore I will review any written policies on PVG and sign SOP so that all records are kept up to date.