| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.7 | The pharmacy team need to ensure that dispensed prescriptions are stored such that people's information cannot be viewed by other members of the public. The team also needs to ensure that they do not reveal the identity of one person's medication to another. |
The management team have reiterated the importance of confidentiality to all members of the wider team. We have discrete notices, reminding all staff to uphold the highest standards when discussing treatments and medications with patients. All new members of the team are specifically trained on handling confidential information, respecting individual’s privacy, and methods by which to avoid divulging sensitive information over the counter when holding discussions with customers. |
01/07/2019 | 17/06/2019 |
| 5.3 | Facilities and equipment should be used in a way that will keep people's prescriptions out of view from other members of the public. |
All prescriptions are stored in a discrete location away from the direct sight of the public. The pharmacy is also installing a screen to create a barrier, in order to eliminate the chance of inadvertently exposing confidential information. |
01/07/2019 | 17/07/2019 |
Pharmacy inspections
Inspection reports and learning from inspections