Inspection outcome: Standards met
Last inspection: 28/10/2020
Pharmacy context
This is an independently run, local community pharmacy, in the village of East Sheen in Richmond. It dispenses prescriptions and sells over-the-counter medicines. And it supplies medicines in multi-compartment compliance packs and in medicines 'pouch’ systems. It provides a delivery service for the vulnerable and housebound. And the pharmacy also provides a flu vaccination service. The inspection was conducted during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy satisfactorily identifies and manages the risks associated with the provision of its services. And, in general, its team members manage people’s personal information securely. The pharmacy has written procedures in place to help ensure that its team members work safely. And it has insurance to cover its services. The pharmacy has adequate procedures to learn from its mistakes.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively. And team members work well together. They are comfortable about providing feedback to one another, so that they can maintain the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. They are sufficiently clean and secure. The pharmacy has made some adjustments to help keep people safe during the pandemic. But it is missing further opportunities to ensure that the consultation room is used for services in a way which meets published guidance.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely. And it helps people to access them. Staff understand the actions to take if any medicines or devices are not safe to use to protect people’s health and wellbeing. The pharmacy team gets its medicines and medical devices from appropriate sources. And it stores them properly. Team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use, to protect people’s health and wellbeing. But the team may be missing opportunities to provide people with all the information they need about their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And, it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |