Reena Pharmacy (1040330) - Improvement action plan

Not all team members have the appropriate qualifications for the tasks that they carry out.

• Will adhere to the education and training requirements for pharmacy support staff document published in June 2019.

• All staff members “will need to be able to understand how their role contributes to person centred care, collaborate effectively with patients, members of the wider pharmacy/healthcare team, and the public, and carry out their role in a way that maintains trust in pharmacy services”.

• “all support staff should have skills appropriate for the activities they perform and the setting in which they work.”

• Support staff will be enrolled onto a training course as soon as practical and within three months of commencing their role.

We will continue to provide internal as well as external training (we can send you the certificates of our current full time staff).

We are also looking to appoint another member of staff to cover at least the afternoon shift after our part time counter assistant leaves at 2pm as the pharmacy is getting busier. They will receive the necessary training.