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Pharmacy inspections

Inspection reports and learning from inspections

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D.L. Ogle Ltd. (1038899) - Improvement action plan

GPhC Reference 1038899

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy does not identify and manage risks. It does not assess some key risks to patient safety from its activities.

Sale of medicines protocol.
Customer care training.
Risk Assessments.
Dispensary and Counter date checking.
All of the above to be reviewed.

 20/01/2020 20/01/2020
1.2

The pharmacy has no procedures to record, reflect and learn from mistakes

Incident reporting enabled on PMR system.
To be reviewed at end of every month.

 20/01/2020 20/01/2020
1.6

The pharmacy does not keep all the up-to-date records that it must by law.

Patient-returned CD register updated and continuing.
Private prescription record and filing to be improved.

 20/01/2020 20/01/2020
1.7

NHS smartcards, which allow access to people’s personal information, are not stored safely. And, team members use other people’s cards.

Re-train staff with reference to Information Governance regarding use of smartcards.

 20/01/2020 20/01/2020
2.1

There is evidence to support that the pharmacy does not have enough staff to manage its workload safely. And, the team members are working in a way that is unsafe.

Dispensary assistant to return from maternity leave in April should rectify this.

 20/01/2020 20/01/2020
2.4

The team members have no appraisals and so any gaps in their knowledge and skills may not be identified.

To be commenced.

 20/01/2020 20/01/2020
3.1

Not all areas of the pharmacy present a professional image. The work areas are disorganised.

To be addressed.

 20/01/2020 20/01/2020
4.2

The pharmacy services are not effectively managed to make sure that they are delivered safely.

Review of SOP’s.
Professional services and
Dispensary Operations guide.

 20/01/2020 20/01/2020
4.3

Medicines are not all stored or disposed of safely.

Sale of medicines protocol and dispensary date checking procedure reviewed.
Medicines to be stored and disposed of safely.

 20/01/2020 20/01/2020
4.4

The pharmacy team cannot demonstrate that people only get medicines or devices that are safe.

Drug alert record put in place and filed for future reference.

 20/01/2020 20/01/2020
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