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Pharmacy inspections

Inspection reports and learning from inspections

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D.L. Ogle Ltd. (1038899)

Inspection outcome: Standards met

Last inspection: 09/09/2020

Pharmacy context

This is a busy community pharmacy in the western suburbs of the city of Worcester. Most people who use the pharmacy are elderly. The pharmacy team members dispense prescriptions, sell over-the-counter medicines and give advice. They also supply several medicines in multi-compartment compliance packs to help vulnerable people in their own homes to take their medicines. The inspection was carried out during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. It has made changes to its written procedures as a result of COVID-19. And, physical measures are in place to reduce the risk of transmission of coronavirus. The team members learn from their mistakes to prevent them from happening again. The pharmacy is appropriately insured to protect people if things go wrong. It mainly keeps the required records. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage their workload safely. The team members are flexible and cover holidays and sickness. They work well together and are comfortable about providing feedback to their manager to improve their services and this is acted on. The team members know about any changes in advice regarding COVID-19 but they could do more non-coronavirus related learning.

Principle 3. Premises

Standards met

The pharmacy looks professional and is suitable for the services it offers. It is clean, tidy and organised. The premises are thoroughly cleaned to reduce the likelihood of transmission of coronavirus. The pharmacy signposts its consultation room so it clear that there is somewhere private for people to talk.

Principle 4. Services, including medicines management

Standards met

People can access the services the pharmacy offers. It manages its services effectively to make sure that they are delivered safely. The team members make sure that people have the information they need to use their medicines properly. They intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources and stores them safely. The pharmacy team members make sure that people only get medicine or devices that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose. The pharmacy has taken action to reduce the spread of coronavirus with changes to its flow of customers and the use of protective screens and equipment.

Pharmacy details

18-20 St Johns

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards