Osbon Pharmacy (1036209) - Improvement action plan

The pharmacy does not always ensure that its team members are registered on the training courses relevant to their roles in a timely way. This means that team members may not have the knowledge and skills they need to perform their roles effectively.

Said colleague has now been started on the NPA’s eLearning Medicines Counter Assistant Course to ensure that the individual will be equipped with the knowledge and skills needed to perform their roles effectively.