Inspection outcome: Standards met
Last inspection: 30/12/2019
Pharmacy context
This is a community pharmacy on a main road in Hove, and it is on a main bus route in the city. It mainly dispenses NHS prescriptions and offers other services such as substance misuse services and seasonal flu vaccinations. It supplies medicines in multi-compartment compliance packs to some people to help them manage their medicines. And it offers a delivery service to a few people in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. Team members are clear about their own role and responsibilities. And they know how to protect vulnerable people. The pharmacy generally protects people’s personal information well. It records mistakes that happen during the dispensing process so that team members have an opportunity to learn and make the pharmacy’s services safer. It largely makes the records it needs to, to show that medicines are supplied safely and legally. It asks people who use the pharmacy for their feedback.
Principle 2. Staff
The pharmacy has enough team members for its workload, and they do the right training for their role. They are comfortable about raising concerns or making suggestions to help improve the pharmacy’s services. They get some ongoing training to help keep their knowledge and skills up to date.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and they are kept secure from unauthorised access. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. Team members take the right action in response to safety alerts, so that people get medicines and devices that are safe to use. The pharmacy obtains its medicines from reputable sources and stores them properly. But it does not always supply patient information leaflets with multi-compartment compliance packs. And this could mean that people do not have always have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |