| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | Overall, the pharmacy fails to adequately manage and mitigate all of the risks associated with the provision of its services. |
CD discrepancies have been investigated and resolved. Discrepancies that could not be resolved have been reported to the accountable officer. |
03/05/2022 | 15/07/2022 |
| 1.6 | The pharmacy fails to maintain all the records required for the safe provision of pharmacy services. |
Records for patient returned CDs have been completed by the pharmacy team. Guidance and training provided to the team to ensure they are aware of the process and also ensure that the RP on duty carries out their required responsibility with regard to record keeping. Patient returned CD destruction completed by RP and trained dispenser. |
03/05/2022 | 15/07/2022 |
| 3.1 | The pharmacy's roof is not currently water-tight meaning rainwater can leak into the premises. |
Roof repairs have been performed to prevent further ingress of water. |
03/05/2022 | 15/07/2022 |
| 4.3 | The pharmacy team do not always ask people who are buying over-the-counter medicines the right questions or give them advice to make sure that the medicine is appropriate or is taken safely. |
WWHAM process reiterated with all staff. WWHAM questions are also in situ at the counter and staff reminded to always refer to and use them. |
03/05/2022 | 15/07/2022 |
Pharmacy inspections
Inspection reports and learning from inspections