Medicare Dispensing Chemist (1034849) - Improvement action plan

The safety and quality of the pharmacy's services are not regularly reviewed and monitored. The pharmacy is unable to fully demonstrate that it records all its mistakes, monitors and informs others or learns from them.

We understand that regularly reviewing and monitoring our pharmacy services is essential for safety and quality. In response to the GPhC’s concerns, we will introduce a structured process for recording all incidents and errors. All staff (especially pharmacists will read all SOPs on the first day and will be made aware of this specific standard) are now trained to log mistakes immediately, and a lead team member ensures nothing is missed (the RP). We will review these incidents quarterly, allowing us to identify patterns and
make improvements. We will ensure that when we are doing end of month that a new near miss sheet is printed with the new month and the RP is reminded to fill it in should they identify any errors, The Dispenser will be responsible for showing the RP on duty where the forms are kept if the regular RP is absent, and a locum is covering. The RP will also be made aware of the Medication Safety Incident Report Form Pharmacy Error if an actual dispensing errors occurs. In such circumstances the Superintendent will be made aware of the incident.

The pharmacy premises are very cluttered and untidy in some places. The consultation room looks unprofessional as several unnecessary items (such as Jam and bread) have been stored here as well as in the dispensary.

We recognise the importance of maintaining a clean, tidy, and professional environment in
the pharmacy. We have now removed all unnecessary items, such as food, from both the consultation room and the dispensary. We will ensure that these areas remain clutter-free and organised going forward, with regular checks in place to maintain a high standard of tidiness and professionalism.
across the premises. I will inform all staff to
maintain this.