Pharmacy context
This is a community pharmacy along a row of shops in Edgware, Middlesex. The pharmacy dispenses NHS and private prescriptions. It’s team members sell over-the-counter medicines and provide advice. The pharmacy provides some people’s medicines inside multi-compartment compliance packs. And the pharmacy offers seasonal flu vaccinations as well as a delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy does not effectively identify and manage all the risks associated with its services. The pharmacy is unable to demonstrate that its team members record all their mistakes or learn from them. And, it has not been able to show that it is maintaining all its records, in accordance with the law or best practice. But the pharmacy protects people’s confidential information appropriately and it has the right insurance in place to help protect people if things go wrong.
Principle 2. Staff
The pharmacy has an adequate number of staff to manage its workload safely. The pharmacy provides services using a team with various levels of experience. But the pharmacy only has limited resources available to help improve and keep the team’s skills and knowledge up to date. This could affect how well they carry out tasks and adapt to change with new situations.
Principle 3. Premises
Parts of the pharmacy's premises are currently unsuitable for the safe delivery of healthcare services. The pharmacy does not do enough to keep its premises free from clutter. And the consultation room does not present a professional image. But the pharmacy is secure.
Principle 4. Services, including medicines management
The pharmacy cannot always show that all its services are provided safely. It does not adequately maintain its records or make them available for inspection. The pharmacy cannot show that it safely delivers medicines to people. But the pharmacy has some checks in place to ensure that medicines are not supplied beyond their expiry date. And the pharmacy obtains its medicines from reputable sources.
Principle 5. Equipment and facilities
The pharmacy generally has the appropriate equipment and the facilities it needs to provide its services safely. But the pharmacy is using conical measures that have not been approved to the required standards. This means that it may not always be accurately measuring its liquid medicines.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.