| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy has not produced any evidence to show that it identifies and manages several risks associated with its services as indicated under the relevant failed standards and Principles below. There is evidence that things have gone wrong because of this. |
Complaints and near misses to be recorded and dealt with. |
08/09/2022 | |
| 1.2 | The pharmacy does not have a robust process in place to manage and learn from incidents. The pharmacy is not routinely recording details about incidents, complaints or near misses and there is no evidence of remedial activity or learning occurring in response to mistakes. |
error recording forms will be printed and all dispensing ‘errors’ such as picking up wrong strength etc will be recorded on a daily basis for further training of staff. This will identify routine errors that may be happening and highlight to the individuals concerned and serve as a learning tool for the staff. |
08/09/2022 | |
| 2.2 | Not all members of the pharmacy team have the appropriate skills, qualifications and competence for their role and the tasks they carry out. The pharmacy is not meeting the GPhC's ‘ Requirements for the education and training of pharmacy support staff’ as one member of the pharmacy team has been working at the pharmacy for longer than three months and is undertaking tasks without being enrolled on accredited training appropriate for this. In addition, there are no resources provided to the staff to help keep their skills and knowledge current. Nor are staff effectively trained before taking on additional responsibilities. |
The counter staff will be put onto a training course for MCA’s |
08/09/2022 | |
| 4.3 | The pharmacy is not managing its medicines in a satisfactory way. This compromises the safe supply of medicines and medical devices. The team has not consistently been checking medicines for expiry. The pharmacy has some date-expired medicines in amongst its stock and short-dated medicines are not identified. |
Date checking has already been commenced a date checking rota will be set up and sections of the dispensary will be date checked and records kept of these. Once a section is completed the next section will be completed etc until the entire dispensary is completed. We will also have the counter stock date checked . |
08/09/2022 | |
| 4.4 | The pharmacy cannot fully verify that it has the appropriate procedures in place to raise concerns when medicines or medical devices are not fit for purpose. No specific emails were located about the drug alerts issued by the Medicines and Healthcare products Regulatory Agency and team members cannot fully demonstrate that they have actioned the drug alerts appropriately. |
The pharmacy will be sent regular emails with drug alerts this will be printed off actioned and retained in drugs alert folder for a period of 6 months to demonstrate that drug alerts are dealt with appropriately. |
08/09/2022 |
Pharmacy inspections
Inspection reports and learning from inspections