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Pharmacy inspections

Inspection reports and learning from inspections

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A.F.Norman Chemists Ltd. (1030221) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made

The pharmacy doesn't adequately identify and manage all risks associated with the services it provides. This includes the risks relating to the the way it manages the area where team members dispense medicines.

All SOPs are electronically stored and signed
as the system went live on the day of the visit
after a prolonged technical issue. All
electronic SOPs have been updated and
signed as of April 2022.
Near miss log is reintroduced as per request.

06/05/2022 20/04/2022

The pharmacy does not keep all areas of its premises in a suitable condition both for the team and the services it provides. Areas where team members dispense is untidy and excessively cluttered. This increases risk of mistakes and creates a significant tripping hazard. And a fire exit is obstructed by the clutter.

At the time of the visit there were 400
dispensed and not checked prescriptions
awaiting time for a pharmacist check. This
could not happen due to the meetings
occurring but normal service resumed and the
pharmacy is clear and tidy.
The ‘fire exit’ mentioned is not a fire exit, it is
the loading area for bins and waste material
leaving the building. The loading area is clear
now that the waste has been collected.

06/05/2022 20/04/2022