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Pharmacy inspections

Inspection reports and learning from inspections

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A.F.Norman Chemists Ltd. (1030221)

Inspection outcome: Standards met

Last inspection: 07/12/2022

Pharmacy context

This is a community pharmacy in the centre of the village of Maryport, Cumbria. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy offers a substance misuse service to several people.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has processes in place to help the pharmacy team safely manage the risks with the services it provides to people. Team members keep the legal records they need to, and they keep people’s private information safe. They have the knowledge to help protect vulnerable people who use the pharmacy. And they make some records of the mistakes they make while dispensing to help them learn and prevent similar mistakes from happening again. 

Principle 2. Staff

Standards met

Pharmacy team members have the qualifications and skills to provide the pharmacy's services. And the pharmacy supports them to make changes to improve the way the pharmacy operates and the services they provide. Team members feel comfortable in raising professional concerns. The pharmacy provides opportunities to complete ongoing learning, but team members do not make the most of these opportunities.

Principle 3. Premises

Standards met

The pharmacy premises are suitable for the services provided. It has a suitable room and alternative facilities where team members speak to people privately.

Principle 4. Services, including medicines management

Standards met

The pharmacy makes its services easily accessible to people. And it manages and delivers its services safely. The pharmacy sources its medicines from recognised suppliers, and it stores and manages its medicines appropriately to make sure they are suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services. And it uses its equipment appropriately to protect people's confidentiality.

Pharmacy details

55 Senhouse Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards