Inspection outcome: Standards met
Last inspection: 28/08/2024
Pharmacy context
The pharmacy is located within a pedestrianised square in the town of Hendon. It mainly services residents who live in the local surrounding area and estate. The pharmacy dispenses NHS and private prescriptions and sells medicines over the counter. It provides some NHS services such as the Pharmacy First service and the New Medicines service. And it delivers medicines to some people who cannot get to the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy largely keeps the records it needs to by law. And team members understand their role in safeguarding vulnerable people. People using the pharmacy can provide feedback and raise concerns. The pharmacy has a set of written procedures but not all team members have read them which could mean they do not know the correct process to follow. The pharmacy generally ensures people’s personal information is kept secure. But the pharmacy could do more to ensure that confidential material is not potentially visible to people using the consultation room.
Principle 2. Staff
The pharmacy has a sufficient number of staff to provide its services safely. Team members work well together and are appropriately trained for their roles. And they ensure they keep their knowledge up to date by completing relevant training. They feel comfortable to give feedback about the pharmacy or raise any concerns they may have.
Principle 3. Premises
The premises are suitable for providing healthcare services from. They are generally clean and kept secure from unauthorised access. And the pharmacy has a suitable consultation room for people to have a private conversation if needed. However, the layout may restrict some people from accessing this space.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to people. And it generally provides its services safely and effectively. It obtains its medicines from reputable wholesalers and stores them appropriately. Team members identify people taking higher-risk medicines, so that there is an opportunity to provide additional counselling information. The pharmacy date-checks its stock, but it does not record this activity. This may increase the chance that some date-expired stock is missed and supplied to people.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. Team members ensure the equipment is maintained so it is safe to use. And they use it in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |