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Pharmacy inspections

Inspection reports and learning from inspections

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Z. A. Akram (1039093)

Inspection outcome: Standards met

Last inspection: 26/02/2020

Pharmacy context

The pharmacy is on a high street in Wombwell. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer services including medicines use reviews (MURs) and the NHS New Medicines Service (NMS). They supply medicines to people in multi-compartment compliance packs. And they deliver medicines to people’s homes. The pharmacy provides a substance misuse service, including supervised consumption.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has procedures to identify and manage risks to its services. It protects people’s confidential information. And it keeps the records it must by law. Pharmacy team members know how to help safeguard the welfare of children and vulnerable adults. They discuss mistakes they make when dispensing. And they sometimes record details about why these mistakes happen. So, they can identify opportunities to improve and reduce the risk of further errors. The team members generally follow the pharmacy’s written procedures to complete the required tasks. But they don’t follow some of these procedures accurately. So, there is a risk that tasks may not be carried out in the safest and most effective way.

Principle 2. Staff

Standards met

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete ad-hoc training. And they learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable making suggestions to help improve pharmacy services. The pharmacy considers their suggestions. And it makes changes to help improve the way it delivers its services.

Principle 3. Premises

Standards met

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. The pharmacy has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are generally accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. It sources its medicines safely. And it adequately stores and manages its medicines. The pharmacy dispenses medicines into devices to help people remember to take them correctly. And pharmacy team members manage this service well. Pharmacy team members deliver medicines safely to people’s homes.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.

Pharmacy details

22 High Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards