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Pharmacy inspections

Inspection reports and learning from inspections

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Your Doctors Chemist (9010049)

GPhC Reference 9010049

Inspection outcome: Standards met

Last inspection: 23/05/2019

Pharmacy context

This is a pharmacy which provides its services from a closed unit. People cannot visit the pharmacy in person, and their medicines are delivered to them. The pharmacy dispenses mainly NHS prescriptions and most people who use the pharmacy are from the local area. It supplies a large number of medicines in multi-compartment devices to help people take their medicines at the right time. The pharmacy has a website (www.yourdoctorschemist.com) which provides information about the pharmacy and people can purchase a range of over-the-counter medicines, which are supplied by a different pharmacy based in South Yorkshire. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages risks and takes some action to improve patient safety. But team members do not make full records or review all their mistakes, so they may be missing out on some learning opportunities. The pharmacy asks its customers for their views and understands how it can help to protect the welfare of vulnerable people.


 

Principle 2. Staff

Standards met

The pharmacy team members are qualified for the jobs they do, and they get some ongoing training. But this does not happen regularly, so their knowledge may not be always fully up to date. The team members work well together and have opportunities to discuss issues informally. And they are comfortable providing feedback to their manager and receive feedback about their own performance.

Principle 3. Premises

Standards met

The premises are clean and provide a safe, secure and professional environment for people to receive healthcare.


 

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a small range of services which are generally well managed. It sources and stores medicines safely. And carries out some checks to ensure medicines are in good condition and suitable to supply. But the pharmacy doesn’t always take extra care when a prescription is for higher-risk medicines. So, there is a risk people are not always getting all the advice they need to use their medicines safely.


 

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Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely.

Pharmacy details

Unit 8, Howarth Court,
Oldham Broadway Business Park,
Chatterton
Oldham
OL99XB
England

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View inspection report (PDF 118.0KB)

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards