Inspection outcome: Standards met
Last inspection: 18/07/2019
Pharmacy context
This pharmacy is on a quiet residential street. It is next door to a GP surgery and close to the centre of town. The pharmacy sells over-the-counter medicines and it dispenses NHS and private prescriptions. It offers advice about the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It advertises how people can provide feedback about its services. And its responds appropriately to the feedback it receives. The pharmacy keeps people’s private information secure and it informs people of the systems it has in place for doing this. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they engage in some shared learning processes to help reduce identified risks. Pharmacy team members have the skills required to respond to safeguarding concerns. The pharmacy generally keeps all records it must by law. But some gaps in these records occasionally result in incomplete audit trails.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services and to manage its workload effectively. It has some systems in place for supporting the learning needs of its team members through ongoing training and structured appraisals. The pharmacy promotes how its team members can provide feedback and they are given the opportunity to implement their ideas. Pharmacy team members engage in regular conversations relating to risk management and safety. But they do not always record the key outcomes of these discussions. This means members of the team not on duty at the time a discussion takes place may miss out on some opportunities to share learning.
Principle 3. Premises
The pharmacy is clean and secure. It provides a professional environment for the delivery of its services. The pharmacy’s consultation room is accessible to people wanting a private conversation with a member of the team.
Principle 4. Services, including medicines management
The pharmacy promotes the services it offers and takes appropriate steps to make sure people can access these services. The pharmacy works effectively to manage the risks associated with providing its services. It has records and systems in place to make sure people get the right medicines at the right time. The pharmacy obtains its medicines from reputable sources. And it stores and manages them appropriately to help make sure they are safe to use. It has some systems in place to provide assurance that its medicines are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy team has access to all the equipment it needs for providing its services. It monitors this equipment to ensure it is safe to use and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |