Inspection outcome: Standards met
Last inspection: 24/07/2024
Pharmacy context
This is a community pharmacy in the centre of Stourport-on-Severn in Worcestershire. The pharmacy dispenses NHS and private prescriptions. It’s team members sell a range of over-the-counter medicines and provide advice. The pharmacy offers the New Medicine Service (NMS), Pharmacy First and local deliveries. And it supplies some people's medicines inside multi-compartment compliance packs, if they find it difficult to take them.
Inspection summary findings
Principle 1. Governance
The pharmacy is operating safely. It has appropriate systems in place to identify and manage the risks associated with its services. Team members regularly monitor the safety of the pharmacy’s services. They record and learn from mistakes made during the dispensing process. The pharmacy suitably protects people’s confidential information, and it maintains its records as it should.
Principle 2. Staff
The pharmacy’s services are delivered by team members who have a range of skills and experience. They understand their roles well. And they have access to resources so they can complete ongoing training. This helps keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises are a suitable environment to deliver healthcare services from. The pharmacy is kept clean. And it has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services appropriately and efficiently. People receive their medicines inside compliance packs safely. Members of the pharmacy team regularly identify people receiving higher‐risk medicines and carry out appropriate checks. This helps ensure they are suitably advised about their medicines. The pharmacy sources its medicines from reputable suppliers and stores its medicines well. The pharmacy also has some checks in place to ensure that medicines are not supplied beyond their expiry date. But necessary records to help verify this are missing.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And its equipment ensures people’s private information is secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |