Inspection outcome: Standards met
Last inspection: 31/05/2023
Pharmacy context
Inspection summary findings
Principle 1. Governance
The pharmacy effectively manages the risks associated with services it provides, to make sure its services are safe. This includes learning from incidents, dealing with patient-returned medicines promptly, having effective date-checking processes and managing uncollected prescription items. The pharmacy’s team members understand their roles and responsibilities and they keep people’s information safe. They also take appropriate action when they have concerns about more vulnerable people.
Principle 2. Staff
The pharmacy has sufficient experienced and appropriately trained staff to manage its workload safely, and they work well together as a team. Team members can make suggestions to improve services and to improve safety and workflow where appropriate.
Principle 3. Premises
The pharmacy’s premises are adequate for the safe provision of pharmacy services. They are kept secure when the pharmacy is closed. And people can have a conversation with members of the pharmacy team in a private area and won’t be overheard. The retail area is generally well presented. But the pharmacy could do more to make sure the consultation room flooring is repaired or replaced and the dispensary area and shelving are kept tidy.
Principle 4. Services, including medicines management
The pharmacy provides its service in a safe and effective manner, and people with a range of needs can easily access them. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely. The pharmacy responds appropriately to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it stores its equipment securely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |