Inspection outcome: Standards met
Last inspection: 28/06/2019
Pharmacy context
This community pharmacy is in a residential area of Birmingham and generally dispenses NHS prescriptions that it receives from two local health centres. The pharmacy is open across extended hours and is in a large retail store that also sells non-pharmacy related items. The pharmacy also provides Medicines Use Review (MUR) consultations to help people. It supplies medicines in multi-compartment compliance packs to help people take their medicines and it supplies medicines to a care home.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages its risks well. It has procedures that are followed by its team members to try and reduce risk. The pharmacy keeps the legal records that it needs to and makes sure these are accurate. The pharmacy’s team members manage confidential information properly. And they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to safely provide its services. Its team members are appropriately qualified and know when to refer to the pharmacist. They complete some ongoing training, but this isn’t regular and may make it more difficult for them to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy provides its services from suitable premises. It has a consultation room that protects people’s privacy. The pharmacy has appropriate security arrangements to protect its premises.
Principle 4. Services, including medicines management
The pharmacy generally manages its services well. Its team members make sure that services are organised and safe. The pharmacy stores medicines properly and it generally makes sure that people can use their medicines safely. The pharmacy’s team members take the right action to make sure that people’s medicines are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the right equipment to safely provide its services and its team members use up-to-date reference sources. The pharmacy protects confidential information from unauthorised access.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |