Woodlands Pharmacy (1126086)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages most risks in an appropriate manner. It has written instructions to help with this. Pharmacy team members deal with their mistakes responsibly. And, they understand how to protect the privacy of people. But, some of the pharmacy’s instructions are missing. This could mean that team members may not be clear on the pharmacy’s current processes. Not all of the team members understand how to protect the welfare of vulnerable people. And, the pharmacy is not always recording enough detail about some of its records, in accordance with the law.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team understand their roles and responsibilities. And they have access to some ongoing training to help keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy premises are clean, secure and in general, they are suitable for the delivery of the pharmacy’s services. But, people can hear conversations taking place inside the consultation room. This means that peoples’ privacy is not always being protected when pharmacy services are provided.

Principle 4. Services, including medicines management

Members of the pharmacy team can make suitable adjustments to allow people with different needs to access their services. In general, the pharmacy provides its services safely and effectively. It obtains its medicines from reputable sources and stores most of them appropriately. But team members sometimes leave filled compliance aids unsealed overnight, which can add extra risk to the process. And, they don’t always provide descriptions of medicines that are supplied inside the compliance aids or medicines leaflets. This means that people may not have all the information they need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely.