Woodlands Pharmacy (1119025)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy adequately manages the risks associated with its services. When a mistake happens, the team responds well. The pharmacy largely keeps the records it needs to by law to show that medicines are supplied safely and legally. And it adequately protects people’s personal information. Team members know how to protect vulnerable people. People using the pharmacy can provide feedback and raise concerns. But the pharmacy could do more to inform people of how they would do this.

Principle 2. Staff

The pharmacy has just enough staff to provide its services. They receive some ongoing training to help keep their knowledge and skills up to date. And they can raise concerns. Team members can take professional decisions to help keep people safe. But the pharmacy could do more to make sure that team members are registered on relevant training courses in a timely manner. 

Principle 3. Premises

The pharmacy’s premises are largely suitable for its services, and they can be kept secure from unauthorised access. People can have a conversation with a team member in a private area. But the pharmacy could do more to keep some areas tidier and free from clutter.

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services safely. It gets its stock from reputable sources and generally stores it properly. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. It dispenses medicines into compliance packs safely. But it doesn’t always highlight prescriptions for higher-risk medicines. And this could mean that it misses opportunities to speak with people when they collect these medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. It uses its equipment to help protect people’s personal information.