Inspection outcome: Standards met
Last inspection: 19/02/2020Improvement action plan
This is a community pharmacy based in a large doctor’s surgery. It is open 100 hours a week. It mainly dispenses NHS prescriptions, and offers some additional services such as Medicines Use Reviews and the New Medicine Service. It supplies medications in multi-compartment compliance packs to some people in their own homes to help them manage their medicines. And it offers a text messaging service to inform people when their medicines are ready.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately manages the risks associated with its services. When a mistake happens, the team responds well. The pharmacy largely keeps the records it needs to by law to show that medicines are supplied safely and legally. And it adequately protects people’s personal information. Team members know how to protect vulnerable people. People using the pharmacy can provide feedback and raise concerns. But the pharmacy could do more to inform people of how they would do this.
Principle 2. Staff
The pharmacy has just enough staff to provide its services. They receive some ongoing training to help keep their knowledge and skills up to date. And they can raise concerns. Team members can take professional decisions to help keep people safe. But the pharmacy could do more to make sure that team members are registered on relevant training courses in a timely manner.
Principle 3. Premises
The pharmacy’s premises are largely suitable for its services, and they can be kept secure from unauthorised access. People can have a conversation with a team member in a private area. But the pharmacy could do more to keep some areas tidier and free from clutter.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely. It gets its stock from reputable sources and generally stores it properly. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. It dispenses medicines into compliance packs safely. But it doesn’t always highlight prescriptions for higher-risk medicines. And this could mean that it misses opportunities to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. It uses its equipment to help protect people’s personal information.
Woodlands Health Centre
4 Edwin Hall Place
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|