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Pharmacy inspections

Inspection reports and learning from inspections

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Woodlands Pharmacy (1119025)

Inspection outcome: Standards met

Last inspection: 19/02/2020

Improvement action plan


Pharmacy context

This is a community pharmacy based in a large doctor’s surgery. It is open 100 hours a week. It mainly dispenses NHS prescriptions, and offers some additional services such as Medicines Use Reviews and the New Medicine Service. It supplies medications in multi-compartment compliance packs to some people in their own homes to help them manage their medicines. And it offers a text messaging service to inform people when their medicines are ready.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy adequately manages the risks associated with its services. When a mistake happens, the team responds well. The pharmacy largely keeps the records it needs to by law to show that medicines are supplied safely and legally. And it adequately protects people’s personal information. Team members know how to protect vulnerable people. People using the pharmacy can provide feedback and raise concerns. But the pharmacy could do more to inform people of how they would do this.

Principle 2. Staff

Standards met

The pharmacy has just enough staff to provide its services. They receive some ongoing training to help keep their knowledge and skills up to date. And they can raise concerns. Team members can take professional decisions to help keep people safe. But the pharmacy could do more to make sure that team members are registered on relevant training courses in a timely manner. 

Principle 3. Premises

Standards met

The pharmacy’s premises are largely suitable for its services, and they can be kept secure from unauthorised access. People can have a conversation with a team member in a private area. But the pharmacy could do more to keep some areas tidier and free from clutter.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely. It gets its stock from reputable sources and generally stores it properly. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. It dispenses medicines into compliance packs safely. But it doesn’t always highlight prescriptions for higher-risk medicines. And this could mean that it misses opportunities to speak with people when they collect these medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services. It uses its equipment to help protect people’s personal information.

Pharmacy details

Woodlands Health Centre
4 Edwin Hall Place

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards