Inspection outcome: Standards met
Last inspection: 20/11/2019
Pharmacy context
The pharmacy is located near a doctor’s surgery in a mainly residential area in Luton. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include prescription collection and delivery, substance misuse, emergency hormonal contraception, weight management, travel medicines and vaccinations and seasonal flu vaccination. The pharmacy has healthy living status.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy team makes sure that people have the information they need so that they can use their medicines safely. The pharmacy manages risk well and it has written procedures which tell staff how to complete tasks effectively. It generally keeps the records it needs to so that medicines are supplied safely and legally. The pharmacy team keeps people’s information safe and understands its role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough properly trained staff to manage its workload and deliver its services safely. They are comfortable about providing feedback to the pharmacist and are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are clean and suitable for the provision of its services. The pharmacy prevents people accessing the premises when it is closed to keep medicines and information safe.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy provides its services safely and effectively and it gets its medicines from reputable sources to protect people from harm. It makes sure that medicines are stored securely at the correct temperature so that medicines supplied are safe to use. The pharmacy team know what to do if any medicines or devices need to be returned to the suppliers. They give advice to people about where they can get other support and make sure that people have all the information they need so that they can use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment and facilities appropriately to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |