Inspection outcome: Standards met
Last inspection: 23/06/2021
Pharmacy context
The pharmacy is located in a small shopping parade in a residential area of Norwich. The pharmacy provides a limited range of core services including dispensing of medication, over-the-counter sales and assembly of multi-compartment compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy has safe and effective working practices. It generally manages its risks appropriately. And it keeps people’s private information safe. It keeps the records required by law to ensure that its medicines are supplied safely and legally. The pharmacy makes some records of when dispensing mistakes happen. But these records are not completed consistently, so staff could be missing out on opportunities to make the pharmacy's services safer.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. They are appropriately trained and have a good understanding about their roles and responsibilities. They make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy team keeps the pharmacy secure. And the premises are generally suitable for the pharmacy's services. The pharmacist has an area to check prescriptions, but the workbenches are cluttered which limits available space. And the pharmacy could do more to keep all areas clean and tidy.
Principle 4. Services, including medicines management
The pharmacy gets its medicines from reputable suppliers and it generally stores them properly. It takes the right action if any medicines or devices need to be returned to the suppliers. This means that people get medicines and devices that are safe to use. The team members follow safe practice when assembling multi-compartment compliance packs which help people to take their medication. The pharmacy generally identifies and gives advice to people taking high-risk medicines to make sure that they are taken safely.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for its services and makes sure that it is looked after properly. It uses its equipment to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |