Inspection outcome: Standards met
Last inspection: 31/05/2019
Pharmacy context
The pharmacy is located at the top of the main thoroughfare in the historic market town of Woodbridge in Suffolk. The pharmacy dispenses NHS prescriptions. And it, provides Medicines Use Reviews (MURs) and occasional New Medicine Service (NMS) consultations. People can ask to have their blood pressure, cholesterol and glucose levels tested. The pharmacy assembles medication in multi-compartment compliance packs for some people who need help managing their medicines including people in nine residential care homes. There is a popular delivery service. The pharmacy administers flu vaccinations under a patient group direction during the winter season. It offers a range of sexual health services including contraception under the C-Card scheme and chlamydia testing.
Inspection summary findings
Principle 1. Governance
The pharmacy generally has safe and effective working practices. It keeps people’s private information safe. It regularly asks people for their views and it keeps the records required by law to ensure that medicines are supplied safely and legally. But, it does not routinely record and analyse all near misses and this may lead to trends and patterns to reduce risk being missed.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. They are appropriately trained and have a good understanding about their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate and they are provided with feedback and have appraisals to identify any opportunities for development or learning.
Principle 3. Premises
The pharmacy team keeps the pharmacy secure, clean and tidy. The pharmacy presents a clean and professional environment for people using its services.
Principle 4. Services, including medicines management
The pharmacy gets its medicines from reputable suppliers and it stores them properly. It takes the right action if any medicines or devices need to be returned to the suppliers. This means that people get medicines and devices that are safe to use. The team members generally follow safe practice when assembling compliance packs which help people to take their medication. The pharmacy generally identifies and gives advice to people taking higher-risk medicines to make sure that they are taken safely, but the staff do not check the outcome of blood tests. So they may be missing opportunities to tailor their advice to people, where needed.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for its services and generally makes sure that it is looked after properly.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |