Inspection outcome: Standards met
Last inspection: 04/06/2021
Pharmacy context
The pharmacy is in a high
street setting and provides services to the local population. The pharmacy
provides general dispensing services, as well as supplying medicines in multi-compartment
compliance packs to some people. It provides medicines to some people who
receive support from the drug and alcohol team. It has treatment rooms which it
hires out to beauticians and some medical providers.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy
team usually work to professional standards and identify and manage risks
effectively. They discuss mistakes they make during the dispensing process with
the regular pharmacist. But they don’t record these events, making it harder
for them to learn from these to avoid problems being repeated. The pharmacy
generally keeps its records up to date although some of the written records are
very difficult to read, meaning it could be hard to refer to the information
recorded in future. Its team members understand how they can help to protect
the welfare of vulnerable people. And the pharmacy team members keep people’s
private information safe.
Principle 2. Staff
The pharmacy has enough team members to provide its services, and they work effectively together. The pharmacy is however struggling to find cover to enable the pharmacist to take time off away from the pharmacy.. The team has the appropriate skills, qualifications and training to deliver services safely and effectively. Team members are given some ongoing training. But this is not very structured, and they are not given time set aside for training. This could make it harder for them to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises are generally clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a separate private area. Some areas of the premises could be tidier.
Principle 4. Services, including medicines management
Overall, the pharmacy
delivers its services in a safe and effective way and it gets its medicines
from reputable sources. Pharmacy team members are generally helpful. They try
to make sure that people have all the information they need so that they can
use their medicines safely although there are times when this does not happen
consistently. The pharmacy must make sure that people get all the necessary
safety information when it supplies higher-risk medicines including valproate. And
the pharmacy could improve how its staff hand out prescriptions to prevent
mistakes from happening..
Principle 5. Equipment and facilities
The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |