Wise Pharmacy (9012461)

Inspection summary findings

Principle 1. Governance

The pharmacy largely keeps the records in line with requirements, but its responsible pharmacist and controlled drugs (CD) records are often illegible. So it is not always possible to identify who is responsible for the services it provides, or the details regarding the CDs it obtains or supplies as required by law. The pharmacy team has written instructions to help make sure it provides safe services. But it cannot always demonstrate how team members review mistakes that occur, so they may miss some learning opportunities. Pharmacy team members have a basic understanding of their role in securing people's confidential information, and they demonstrate how to support vulnerable people.

Principle 2. Staff

The pharmacy has enough staff most of the time. Some team members periodically work additional shifts to make sure people consistently receive a prompt service. However, the pharmacy does not always enrol new team members onto an essential training course. And there is no structured plan to monitor and support trainee team member’s progress. So, the pharmacy cannot provide assurance that they are acquiring the skills and knowledge they need for their role.

Principle 3. Premises

The premises are generally clean and tidy, and it provides a suitable environment for delivering the pharmacy’s services.

Principle 4. Services, including medicines management

The pharmacy has some dispensing practices that are generally safe. It gets its medicines from licensed suppliers. But the pharmacy does not manage medicine stock effectively to make sure it is in good condition and suitable to supply. And it does not always keep records of deliveries so it can confirm people receive their medicines.

Principle 5. Equipment and facilities

The pharmacy team has the facilities that it needs for the services it provides. The equipment is appropriately maintained and used in a way that protects people's privacy.