Inspection outcome: Standards met
Last inspection: 28/08/2019
Pharmacy context
The pharmacy is on a parade of shops, set back off a main road. It is in a residential area on outskirts of town. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It dispenses private prescriptions, with most of these from the company’s on-line doctor consultation service. The pharmacy offers healthy living advice and leaflets to take away. It provides a pharmacy NHS urgent supply service for people contacting NHS 111. The pharmacy supplies medicines in multi-compartment compliance packs to help people take their medicines. And it delivers medicines to people’s homes. It provides a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services using up-to-date procedures. And keeps the records it must by law. It asks for feedback from people using the pharmacy. And listens to this feedback to improve its services. The pharmacy team members are clear about their roles and responsibilities. And work within their own competence. They consistently record mistakes that happen during dispensing. They have regular meetings to discuss their learning and any actions they can take to reduce risks in the future. The team members have the skills to help protect the welfare of children and vulnerable adults. They keep people’s private information safe.
Principle 2. Staff
The pharmacy has a team with the appropriate qualification and skill for the services it provides. The pharmacy matches the services it delivers to the number of skilled team members working. This ensures people receive a high standard of care. The team members have access to regular and relevant training to keep their knowledge up to date. They work well together and plan to complete their required work promptly. They feel comfortable contributing ideas and raising concerns if necessary. And the pharmacy implements the ideas to improve ways of working.
Principle 3. Premises
The pharmacy premises are suitable for the services it provides. And the pharmacy is secure and properly maintained. It has an appropriately sized and sound proofed consultation room so people can have conversations in private.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible and suitable to meet people’s health needs. It engages well with people using the pharmacy to help them monitor and improve their health. And it has suitable processes to manage the risks to its services. The pharmacy identifies people taking high-risk medicines. And the team members make sure they have the knowledge and written information to give these people useful advice. The pharmacy team sources and manages its medicines appropriately. And it mostly stores its medicines as it should.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides. And it uses its facilities to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |